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FREQUENTLY ASKED QUESTIONS |
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What time do the tours start?
The Old Town Trolley Tour begins daily at 9:00am from
the Mallory Square depot at stop #1, and at 9:05am from
the Key West Welcome Center at stop #7. On the last Saturday
in October, we are closed for Fantasy Fest. |
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Where can I start my tour?
You can begin your tour at any of our stops. Please refer to our Key West Map to find the location closest to you. |
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How long does the tour last?
The Old Town Trolley Tour is a 90-minute, fully narrated tour of Key West, but with the 12 stops, free re-boarding, and an all-day pass, the tour can last as long as you want! To ensure your return to your original boarding point, please plan to board your last vehicle from any of our stops between 4:30pm and 5:00pm. At Mallory Square, the last departure to return you to your boarding location is at 5:30pm. |
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How often do trolleys come to each stop?
Our trolleys come by approximately every 30 minutes, though times may vary slightly due to traffic conditions. Depending on demand and the time of year, our in-field dispatchers often put more trolleys in the tour loop at an increased frequency. |
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What if the trolley does not have available seats when I want to re-board?
During peak times, we cannot guarantee that each trolley will have available seats. Our in-field dispatchers will send another trolley directly to the stop for guests that were unable to board. The trolleys will usually arrive in less than 15 minutes. |
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How much does the trolley tour cost?
Please refer to our Key West Tickets Section, and don’t forget to ask our CASTmembers about cost saving Key West Packages. |
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What is the last Key West tour of the day?
The last tour of the day depends on the depot where you are starting. Please refer to our Key West Trolley Schedule Section. |
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Where do I park?
Parking on a 2 mile by 4 mile island can be difficult. Our tour route and stops are at convenient locations all around the island, within walking distance of most major hotels and attractions. We offer complimentary parking at the Key West Welcome Center at stop #7. There are public parking garages at stops #1 and #2. |
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Can I bring my stroller on board the trolley?
Yes, we can accommodate strollers but they must be collapsible and will be stored up front with the conductor. Strollers in the aisle ways would constitute a safety hazard. |
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If I order tickets online, do they have to be date specific or are they good any time?
All Trusted Tours & Attractions etickets are good for 6 months from the date of purchase. |
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Are dogs allowed on your trolleys?
Assistance animals, such as seeing-eye dogs, are the only animals that are allowed on board the trolleys. |
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Are your trolleys handicap accessible for individuals with wheelchairs and motorized scooters?
Indeed, a number of our fleet are equipped with motorized lifts that can accommodate scooters and/or wheelchairs. We are happy to provide this service, but ask for a few small accommodations to allow us to do so with the utmost safety and minimal impact on other guests utilizing our service.
We request that you give us as much notice as possible as to your arrival date and the time you’d like to take the tour (24 hours preferred). This will assure that a properly equipped vehicle will be made available for your use. Please arrive at Mallory Square no less than 15 minutes prior to your departure time so that we can accomplish the loading process smoothly and safely.
We require that you load and unload at one of two locations: Mallory Square or 3491 N. Roosevelt Blvd. This is due to the fact that the lifts are very delicate and require a level surface in order to achieve a safe and smooth loading. These two stops are on our property and we can control the vehicular traffic. This means that you will need to secure your own transportation to one of these locations and that you cannot utilize the ON/OFF privileges on the tour. Because of the high volume of our stops, including significant traffic density and uneven pavement, use of the lift outside of these two locations would be inadvisable. |
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