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Refunds

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key west old town trolley

At Old Town Trolley Tours®, part of the Historic Tours of America® family, we work very hard to insure that our guests receive the best tour and treatment in the industry. We believe strongly in our products and stand behind our 100% satisfaction guarantee*. If you were dissatisfied with your tour, we apologize for any unpleasantness or inconvenience that you may have experienced and will be happy to refund your money*. Your assistance in pointing out our failures gives us the opportunity to improve our products… and hopefully convince you to give us another chance.

It’s important to note that all Historic Tours of America® tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).

Refunds for tickets purchased through our Website or by phone:

For refunds for tickets purchased through our website, click here.

Refunds for tickets purchased through Old Town Trolley ticket sales booths, hotel concierges, Viator, Expedia, TripAdvisor and any online vendors:

OPTION 1:
Please fill out our Refund Form.

OPTION 2:
United States mail to:
Historic Tours of America, Attn: Guest Relations
108 Sea Grove Main St., St. Augustine, FL 32080
All refund requests must include:
1. Refund request form – Download ticket refund form
2. The used and unused portion of your ticket OR a copy of your receipt
3. If you are submitting via email, a pdf of used and unused portion of your ticket OR your receipt.

Refunds are issued as a check form in United States Dollars. Processing time is 4-6 weeks from date received by Guest Relations.

 

*Reservation Based Tours/Attractions. Some restrictions apply.
Reservation based tours or attractions are subject to “limited seating” and “times certain” policies and therefore do not fall under the Trusted Tours and Attractions Guarantee program. However, in the event that you are dissatisfied with your purchase of a reservation based tour or attractions we will make every effort to work with you and the product supplier to determine if a fair solution can be met.

*Special exemptions apply to the following reservation based attractions: Yankee Freedom III, Boston Tea Party Ships & Museum and Ghosts & Gravestones charters.

Ghosts & Gravestones: If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure.

 

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