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Refunds

sightseeing in st. augustine aboard old town trolley

We are committed to offering our guests the best vacation “experience” in the industry. Our belief in the quality of our products is so strong we offer a 100% Satisfaction Guarantee. If you are dissatisfied with any of our tours or attractions, please contact us and we will refund your money. Terms and conditions apply and are listed below.

Guest Relations: 1-800-TOUR-HTA

Date and time specific tickets are non-refundable
Due to limited seating availability, date and time specific tickets are non-refundable if not used on the reservation date (no show). You may reschedule up to 24 hours in advance of tour time by calling the location tour and attraction operation directly or if you purchased directly from our Website you may use we offer a “Modify Booking Tool” located at https://www.trolleytours.com/manage.

Unused Flex tickets are non-refundable
Unused Flex Tickets (tickets without specific date/time) are non-refundable are non-transferable; they remain valid for twelve (12) months from the date of purchase.

Promotional tickets (free, add-on, or VIP tickets)
Promotional tickets may be used any time within the following twelve (12) months following the date of purchase. FREE or promotional “ADD-ONs” have no monetary value and are not refundable.

Discounted packages
If you purchased a discounted tour or attraction package containing two or more products and were dissatisfied with one of the products, we will refund that portion of the package at the discounted attraction rate under our 100% Satisfaction Guarantee.

REFUNDS FOR TICKETS PURCHASED THROUGH OUR WEBSITE:

You may request a refund by clicking here.

REFUNDS FOR TICKETS PURCHASED AT A LOCAL TICKET BOOTH (EXAMPLE BELOW):

You may request a refund by clicking here.

booth ticket

REFUNDS FOR TICKETS PURCHASED THROUGH TRUSTED TOURS & ATTRACTIONS WEBSITE, OVER THE PHONE OR AT A LOCAL HOTEL (EXAMPLE BELOW):

You may request a refund by clicking here.

picture of a sample electronic ticket

Proof of Purchase (showing the purchase date and price) is required for refund processing. Credit for all returns will be in the same manner as original payment

REFUNDS FOR THIRD PARTY VOUCHERS

If your tickets were purchased from a Third-Party Booking site, Voucher company, or Online Travel Agency (such as VIATOR, EXPEDIA, GET YOUR GUIDE, TRIP ADVISOR, ETC.) The Refund Policy of the third-party company will apply. Please contact them directly for refund requests.

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