Please see Memorial Day Weekend Events Route Changes below
Friday, May 24th and Saturday May 25th –  Old Town Trolley Tours of Washington DC will have normal operations. All stops will be open. There may be more than the normal amount of congestion due to events of the weekend.
Sunday May 26th – No Day Tours due to “Rolling Thunder” Events. Night Tours will operate normally.
Sunday May 26- The Memorial Day Concert which kicks off at 8:00pm on the West Lawn of the US Capital. This year’s concert features a host of Military and modern performers as in previous years. It will also be broadcast on PBS.  Guest  can actually attend the concert on the National Mall. No tickets are required. Gates open at 5:00pm.
Monday May 27th  Memorial Day –  Old Town Trolley Tours of Washington DC will have normal operations. All stops will be open. Expect possible delays and reroutes due to congestion and pedestrian traffic.
Monday May 27- Memorial Day
8:30am-2:00pm
 For your guests wanting to attend the Memorial Day Service, they need to be at ANC by 8:00am.  No one can get to the Service except by taking the tram.  The Memorial Day Service is open to everyone, guests do not need their Trolley ticket.  Trolley tickets will be required after 2:00pm, once the Cemetery opens for tours.  Old Town Trolley will not be providing shuttle service in the morning, but will run shuttles from 2pm-5pm.
We apologize for any inconvenience. These events are beyond our control.
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TICKETS

Refunds

old town trolley tour stop at US capitol

We are committed to offering our guests the best vacation “experience” in the industry. Our belief in the quality of our products is so strong we offer a 100% Satisfaction Guarantee. If you are dissatisfied with any of our tours or attractions, please contact us and we will refund your money. Terms and conditions apply and are listed below.

Guest Relations: 1-800-TOUR-HTA

Unused tickets are non-refundable
Tickets that have not been used are non-refundable; however, they remain valid for twelve (12) months from the date of purchase.

Date and time specific tickets are non-refundable
Due to limited seating availability, date and time specific tickets are non-refundable if not used on the reservation date (no show). You may reschedule up to 24 hours in advance of tour time by calling the location tour and attraction operation directly.

Promotional tickets (free, add-on, or VIP tickets)
Promotional tickets may be used any time within the following twelve (12) months, from the date of purchase. FREE or promotional “ADD-ONs” have no monetary value and are not refundable.

Discounted packages
If you purchased a discounted tour or attraction package containing two or more products and were dissatisfied with one of the products we will refund that portion of the package at the discounted attraction rate under our 100% Satisfaction Guarantee.

Unexpected closures
In the event of an unexpected tour or attraction closure due to severe weather or other unforeseen occurrence, we will refund your money or you may use your ticket(s) within the next twelve (12) months. If you have purchased a time & date specific reservation-based tour or attraction please call to reschedule.

Refunds for tickets purchased through our website, on Trusted Tours & Attractions website or by phone:

If your eTicket looks like the below and was purchased through our website, Trusted Tours & Attractions website or by phone and you are requesting a refund, click here.

picture of a sample electronic ticket

Refunds for tickets purchased through Old Town Trolley ticket sales booths, or a voucher from a third party booking site (such as Viator, Expedia, TripAdvisor, etc.) or hotel concierge:

If your ticket looks like the below or if you have a voucher from a third party booking site (such as Viator, Expedia, TripAdvisor, etc.) or hotel concierge and you are requesting a refund, click here.

picture of a sample gateway ticket

 

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