Please see below for important information
Stop #17 the Portrait Gallery stop will be closed for the upcoming future due to major construction. Guest can walk three blocks west to 10th and E St NW which is stop #1, the Welcome Center to board the trolley. We apologize for any inconvenience and will notify when that stop opens.
Arlington Cemetery Tours will not operate on December 14, 2019 and January 11, 2020. Volunteers from Wreaths Across America will be placing wreaths on the grave sites here on December 14th and removing them on January 11th. The box office at the cemetery will be open on both those days for future tickets sales but no tour will be available.
We apologize for any inconvenience.
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Old Town Trolley Old Town Trolley Tours Washington DC sightseeing tours Washington DC tours
TICKETS

Refunds

old town trolley tour stop at US capitol

We are committed to offering our guests the best vacation “experience” in the industry. Our belief in the quality of our products is so strong we offer a 100% Satisfaction Guarantee. If you are dissatisfied with any of our tours or attractions, please contact us and we will refund your money. Terms and conditions apply and are listed below.

Guest Relations: 1-800-TOUR-HTA

Unused tickets are non-refundable
Tickets that have not been used are non-refundable; however, they remain valid for twelve (12) months from the date of purchase.

Date and time specific tickets are non-refundable
Due to limited seating availability, date and time specific tickets are non-refundable if not used on the reservation date (no show). You may reschedule up to 24 hours in advance of tour time by calling the location tour and attraction operation directly.

Promotional tickets (free, add-on, or VIP tickets)
Promotional tickets may be used any time within the following twelve (12) months, from the date of purchase. FREE or promotional “ADD-ONs” have no monetary value and are not refundable.

Discounted packages
If you purchased a discounted tour or attraction package containing two or more products and were dissatisfied with one of the products we will refund that portion of the package at the discounted attraction rate under our 100% Satisfaction Guarantee.

Unexpected closures
In the event of an unexpected tour or attraction closure due to severe weather or other unforeseen occurrence, we will refund your money or you may use your ticket(s) within the next twelve (12) months. If you have purchased a time & date specific reservation-based tour or attraction please call to reschedule.

Refunds for tickets purchased through our website, on Trusted Tours & Attractions website or by phone:

If your eTicket looks like the below and was purchased through our website, Trusted Tours & Attractions website or by phone and you are requesting a refund, click here.

picture of a sample electronic ticket

Refunds for tickets purchased through Old Town Trolley ticket sales booths, or a voucher from a third party booking site (such as Viator, Expedia, TripAdvisor, etc.) or hotel concierge:

If your ticket looks like the below or if you have a voucher from a third party booking site (such as Viator, Expedia, TripAdvisor, etc.) or hotel concierge and you are requesting a refund, click here.

picture of a sample gateway ticket

 

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