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Customer Service

washington dc customer service

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Top Questions

How does the Old Town Trolley tour work?
The Old Town Trolley Tour is a fantastic way to discover the best of Boston. The Trolley tour is fully narrated by expert guides well versed in the history, legend and lore of Boston. Passengers can get on and off at any of our conveniently located stops. Our Trolleys come by each stop approximately every 20-30 minutes. The tour runs 1 hour and 50 minutes in length.

Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20-30 minutes and does not require a reservation. However, reservations are required on the following tours*:
Ghosts & Gravestones, Educational Tour, Nashville Soul of Music City Night Tour, San Diego SEAL Tour, San Diego City Lights Night Tour, Holiday Tours, Paula Deen Tour, DC Ducks, Monuments by Moonlight. 

*Reservation based tickets are non-refundable. You may reschedule up to 24 hours in advance of tour time.

What age qualifies for a child ticket?

Old Town Trolley Tours: 4-12 years. Children under 4 ride free.
Ghosts & Gravestones Tour: Children under 6 are not allowed on tour.

Can you accommodate handicapped passengers?
Yes. Please phone 24-hours in advance so that we may best accommodate you.
Our toll free number is (855) 396-7433. For more information, please go to accessibility services.

How can I rent a Trolley for my group?
The Old Town Trolley group sales can give you information on groups and renting our vehicles for special events. They can be reached at (855) 396-7433. For small groups, our Internet discount may be the best option.

Refunds

How can I get a refund for my ticket?
Please go to refund information.

I could not use my ticket. What should I do?
All e-tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit or give them as gifts (and you’ll also avoid any price increases).

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms.

Tour/Attraction Assistance

(855) 396-7433

Write to Us:
Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

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