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Old Town Trolley Old Town Trolley Tours Old Town Trolley
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Old Town Trolley Old Town Trolley Tours Old Town Trolley
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Customer Service

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You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Top Questions

How does the Old Town Trolley tour work?
The Old Town Trolley Tour is a fantastic way to discover the best of our cities. The Trolley tour is fully narrated by expert guides well-versed in the history, legend, and lore of our cities. Passengers can get on and off at any of our conveniently located stops. Our Trolleys come by each stop frequently. The tours run an average of 1 hour and 30 minutes in length per city.

Do I need a reservation?
Our Old Town Trolley Tours does not require a reservation. However, reservations are required for certain tours*:

*Reservation based tickets are non-refundable. You may reschedule up to 24 hours in advance of tour time.

What age qualifies for a child ticket?

Old Town Trolley Tours: 4-12 years. Children under 4 ride free.

Can you accommodate handicapped passengers?
Yes. Please phone 24 hours in advance so that we may best accommodate you.
Our toll-free number is (855) 396-7433. For more information, please go to accessibility services.

How can I rent a Trolley for my group?
The Old Town Trolley group sales can give you information on groups and renting our vehicles for special events. They can be reached at (855) 396-7433. For small groups, our Internet discount may be the best option.


How can I get a refund for my ticket?
Please go to refund information.

I could not use my ticket. What should I do?
For guests who have purchased tickets directly from our website, we offer a Modify Booking Tool. Guests may change their reservation one time at no charge*. However, the guest is fully responsible if the fare price for the new date/time selected is more expensive. Refunds are not issued where ticket prices have decreased due to promotions or where the date/time selected is less expensive. Changes are subject to availability.

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms.

Tour/Attraction Assistance

(855) 396-7433

Write to Us:
Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

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