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Accessibility & Safety

accessibility and safety trolley

ACCESSIBILITY SERVICES

Indeed, a number (but not all) of our fleet are equipped with motorized lifts that can accommodate scooters and/or wheelchairs. We are happy to provide this service, but ask for a few small accommodations to allow us to do so with the utmost safety and minimal impact on other guests utilizing our service.

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We request that you give us as much notice as possible as to your arrival date and the time you’d like to take the tour (24 hours preferred). This will assure that a properly equipped vehicle will be made available for your use. The total weight of the scooter and the person riding it cannot exceed 500lbs. Please arrive to your boarding location no less than 15 minutes prior to your arranged departure time so that we can accomplish the loading process smoothly and safely.

We can only allow loading and unloading of wheelchairs and scooters at a select number of stops along the tour route. This is due to the fact that the lifts are very delicate and require a level surface with adequate space in order to achieve a safe and smooth loading. This means your ON/OFF privileges cannot be extended to each and every stop. We have done our best to assure that any available stop provides the maximum amount of safety and convenience for our valued special needs guests.

Currently, the only stops with available loading/unloading privileges are: Stop 1- Visitors Center and Stop 15 – Welcome Center. Because of the high volume of our stops, including significant traffic density and uneven pavement, use of the lift at any stops other than these would be inadvisable and likely dangerous.

PLEASE NOTE:

Due to the fact that not every vehicle in the fleet is equipped with a lift, you may experience extended wait times if you decide to utilize the on/off privileges at the stops described above.

A note about our Ghosts & Gravestones tour: Please be aware that a significant portion of the tour takes place in a historic site with no handicapped accessibility.

HEARING IMPAIRED

A hearing impaired tour script guide may also be provided upon request.

“We are happy to provide this service”

Safety

PHILOSOPHY

Safety first…courtesy a close second. This is our company motto and our #1 priority. The level of safety in our workplace is directly proportional to the effort each CASTmember expends. To this end, every CASTmember is dedicated to ensuring the safety of each and every one of our guests. It is our top priority to provide you with a safe, comfortable, secure, and enjoyable tour experience.

PURPOSE

The purpose of the HTA Safety Program is to protect our guests and CASTmembers, and to safeguard against damage to property. It is our goal to maintain our reputation as a safe company.

RESPONSIBILILTY

CASTmembers are charged with the ultimate responsibility of putting the safety program into practice on a daily basis.

TRAINING

Every CASTmember receives safety training under the supervision of the Safety Officer. Subjects of safety training may include, but are not necessary limited to, Department of Transportation/Federal Motor Carrier Safety Administration (DOT/FMCSA) standards, Occupational Safety and Health Administration (OSHA) rules, Environmental Protection Administration (EPA) procedures, and state and local requirements. Because many of our vehicles run on clean burning propane, specialized training is also provided to all CASTmembers to ensure the safe use of this environmentally friendly fuel.

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