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Savannah Customer Service

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Need help?

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Top Questions

How does the Old Town Trolley tour work?
See the sights, hear the history and visit the Historic, Colonial and Victorian districts on our comprehensive 90-minute tour of “Georgia’s First City.” Whether you choose the express option or take advantage of all day on & off privileges at any of our 15 stops, you can be sure you’ll “See the Best First!” Old Town Trolley Tours operates 7 days a week starting at 9:00 AM with departures approximately every 20 minutes throughout the day. The final tour departs the Visitor’s Center at 4:30 PM daily.

Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20 minutes and does not require a reservation. However, reservations are required for our Ghosts & Gravestones Tour. Reservation based tickets are non-refundable. You may reschedule up to 24 hours in advance of tour time.

What age qualifies for a Child ticket?
Historic Trolley Tour: 4-12; children under 4 are free.
Ghosts & Gravestones: 6-12; No children under 6 allowed.

Can you accommodate handicapped passengers?
Yes. Please phone in advance so that we may best accommodate you.
Our toll free number is (855) 245-8992.

How can I rent a Trolley for my group?
The Old Town Trolley team, part of Historic Tours of America Group Sales office can give you information on groups and renting our vehicles for special events. They can be reached at (855) 245-8992. For small groups, our Internet discount may be the best option.


How can I get a refund for my ticket?
Please go to Refund information.

I could not use my Ticket. What should I do?
For guests who have purchased tickets directly from our website, we offer a Modify Booking Tool. Guests may change their reservation one time at no charge*. However, the guest is fully responsible if the fare price for the new date/time selected is more expensive. Refunds are not issued where ticket prices have decreased due to promotions or where the date/time selected is less expensive. Changes are subject to availability.

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

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Tour/Attraction Assistance

(855) 245-8992

Write to Us:
Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

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