For Saturday, September 23rd we are expecting higher than average volume as well as some detours and stop closures due to events around the city.  During the peak hours of 10:30 am to 1:30 pm wait times could increase to 30 to 40 minutes.

Stop #12, Fenway Park will be closed due to street closures around the park on both Saturday and Sunday. On Saturday we will be operating a tour shuttle between our Alternate #13 (on Broadway in front of the Marriott Hotel) and the Boston Waterfront adjacent to Stop #1. The order of stops will be slightly different to accommodate the closure of the Longfellow Bridge.  Waits for trolleys may be longer than usual and we may experience some delays due to the road closures.

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Boston Customer Service

boston how our tour works

Need help?

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Top Questions

How does the Old Town Trolley tour work?
The Old Town Trolley Tour is a fantastic way to discover the best of Boston. The Trolley tour is fully narrated by expert guides well versed in the history, legend and lore of Boston. Passengers can get on and off at any of our conveniently located stops. Our Trolleys come by each stop approximately every 20-30 minutes. The tour runs 1 hour and 50 minutes in length.

Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20-30 minutes and does not require a reservation. However, reservations are required on the following tours:
Ghosts & Gravestones*, Chocolate Tour* and our Educational Tour.

*If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure.

What age qualifies for a child ticket?

Old Town Trolley Tours: 4-12 years. Children under 4 ride free.
Ghosts & Gravestones Tour: Children under 6 are not allowed on tour.

Can you accommodate handicapped passengers?
Yes. Please phone 24-hours in advance so that we may best accommodate you.
Our toll free number is (855) 396-7433. For more information, please go to accessibility services.

How can I rent a Trolley for my group?
The Old Town Trolley group sales can give you information on groups and renting our vehicles for special events. They can be reached at (855) 396-7433. For small groups, our Internet discount may be the best option.


How can I get a refund for my ticket?
Please go to refund information.

I could not use my ticket. What should I do?
All e-tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit or give them as gifts (and you’ll also avoid any price increases).

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms.

Tour/Attraction Assistance

(855) 396-7433

Write to Us:
Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

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