Tour Updates & Safety Information

Tour Updates

On Wednesday, August 5^th, 2020, our last complete tour will leave from Stop #1 at 4pm.  We apologize for any inconvenience this may cause.

SAFETY MEASURES DURING POST-COVID PERIOD

The safety and well-being of our guests and team members remain our highest priority.

Overview

• Capacity will be limited to ensure appropriate social distancing.
• Family members will be required to sit together.
• We provide face masks to our team members. Guests are required to wear them aboard the trolley.
• Our company is committed to maintaining clean, disinfected vehicles for your safety.
• We utilize a deep disinfectant nightly on all surfaces inside the vehicle and utilize a multi-surface cleaner and disinfectant as recommended by the CDC for all touch points in the vehicle during the day between tours.
• We will have hand sanitizer available for your use as you board and disembark the vehicle. Please utilize this dispenser for the safety of you and those around you.
• We’re enhancing our cleaning procedures at our sales depots and encourage guests to use cashless transactions.

While we want you to enjoy your tour, relax and have fun, it is our goal that you do this in a safe environment. We are glad you chose to tour with us and see the wonderful city.

Old Town Trolley Tours is taking enhanced safety and health measures for the benefit of our guests. Inherent risks to COVID-19 exist in any place where people are gathered. By using our services, you voluntarily assume all risks rising out of or resulting from exposure to COVID-19 or any other communicable illness.

Detailing our trolleys and cleaning process:

Frequently Asked Questions

How are you screening employees?
We have a set screening protocol for all employees. Any employee who feels ill or demonstrates COVID symptoms is required to stay home and is not permitted to enter any facilities or work their shift. All of our drivers are provided with masks and are required to wear them whenever they are within 6’ of any other person.

Will masks be required?
Masks are required to be worn by our staff when they are within 6’ of any other person; guests are also required to do so at all times aboard the trolley.

How are you cleaning/sanitizing the trolleys?
Our company already has an industry leading cleaning protocol. Vehicles are cleaned on a daily basis. In response to the COVID-19 situation, we have augmented this robust cleaning procedure with a disinfecting and sanitizing protocol. After the aforementioned cleaning is concluded, the vehicles are disinfected in their entirety using an EPA recommended solution effective in killing COVID-19 on contact. Additionally, our vehicles are sanitized at frequent regular intervals throughout the day on key touch points throughout the vehicle using an EPA-approved disinfectant.

How will you enforce social distancing?
We are limiting our seating capacity on our tours in order to ensure appropriate social distancing between any participants. We will reduce our capacity and arrange the seating layout to ensure appropriate distancing.

How will seating be arranged for families?
Family members will be permitted to sit together without social distancing requirements. They will be sequestered from non-family members to ensure sufficient social distancing between themselves and others.

How will you handle groups and charters?
Groups and charters will be available but will be subject to the limitations required by the Governor’s declaration including social distancing protocols.

Is the current operation schedule still accurate?
Please refer to our trolley schedule.