logo-print
Skip to content

Key West Customer Service

visitors boarding old town trolley key west

Need Help?

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Top Questions

How does the Old Town Trolley tour work?
See the best of Key West on our 90 minute tour. We are Key West’s most comprehensive tour, covering over 100 points of interest. Get off at any of our convenient stops to shop, dine or sightsee then reboard a trolley and it’s on with the tour. You may get on and off ALL DAY as many times as you like. Our trolleys come by each stop at least every 30 minutes. Tour at your own pace.

Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20-30 minutes and does not require a reservation.
Holiday Tour and Ghosts & Gravestones: If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure.

What age qualifies for a child ticket?
4-12 years. Children under 4 ride free.

Can you accommodate handicapped passengers?
Yes. Please phone in advance so that we may best accommodate you.
Our toll free number is (855) 623-8289. For more information, go to accessibility services.

How can I rent a Trolley for my group?
The Old Town Trolley team, part of Historic Tours of America Group Sales office can give you information on groups and renting our vehicles for special events. They can be reached at 305-293-8718 or Email Historic Tours.

For more information go to Key West Groups and Charters.

Refunds

How can I get a refund for my ticket?
Please go to Refund information.

I could not use my Ticket. What should I do?
All e-tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms.

Customer Service

Tour/Attraction Assistance
:
(855) 623-8289

Write to Us:
Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

Up Up
Back to top