Read below to get answers to our most frequently asked questions.
The Old Town Trolley Tour is a 90-minute, fully narrated tour of Key West, but with the 13 stops, free re-boarding, and an all-day pass, the tour can last as long as you want! For times, go to tour schedule.
The safety and well-being of our guests and team members remain our highest priority. Read about our safety information.
All Trusted Tours & Attractions e-tickets are good for 6 months from the date of purchase.
All of our tours are in English.
You can begin your tour at any of our stops. Please refer to our Key West Map to find the location closest to you.
Go to tour schedule.
Our trolleys come by approximately every 30 minutes, though times may vary slightly due to traffic conditions. Depending on demand and the time of year, our in-field dispatchers often put more trolleys in the tour loop at an increased frequency.
During peak times, we cannot guarantee that each trolley will have available seats.* Our in-field dispatchers will send another trolley directly to the stop for guests that were unable to board. The trolleys will usually arrive in less than 15 minutes.
The last tour of the day depends on the depot where you are starting. Please refer to our Key West Trolley Schedule Section.
Parking on a 2 mile by 4 mile island can be difficult. Our tour route and stops are at convenient locations all around the island, within walking distance of most major hotels and attractions.
Go to Where to Park for parking near some of our stops.
Yes, strollers must be folded and stored during the tour. For the safety of the child, it is never allowed for the baby to ride in the stroller through the tour. Strollers in the aisle ways would constitute a safety hazard. Guests may board and disembark at any stop.
Food and drinks are welcome. However alcoholic beverages are not allowed under any circumstance for the safety and comfort of all of our guests.
Assistance animals, such as seeing-eye dogs, are the only animals that are allowed on board the trolleys.
If the guest is ambulatory, collapsible wheelchairs can be accommodated at any time. We will fold them and stow them during the tour. Guests may board and disembark at any stop.
Indeed, a number of our fleet are equipped with motorized lifts that can accommodate scooters and/or wheelchairs. We are happy to provide this service, but ask for a few small accommodations to allow us to do so with the utmost safety and minimal impact on other guests utilizing our service. If a guest is non-ambulatory or has a non-collapsible chair/scooter, we do have several trolleys equipped with hydraulic lifts. For the safety of the guest, the lift can be deployed at stops 1, 2, 3, 7, 8, and 10 (Mallory Square, Mac’s SeaGarden, Simonton Row, Roosevelt Depot, Hampton Inn, and the Casa Marina.)
We request that you give us as much notice as possible as to your arrival date and the time you’d like to take the tour (24 hours preferred). This will assure that a properly equipped vehicle will be made available for your use. Please arrive at your pre arranged stop no less than 15 minutes prior to your departure time so that we can accomplish the loading process smoothly and safely. This means that you will need to secure your own transportation to one of these locations and that you cannot utilize the ON/OFF privileges on the tour. Because of the high volume of our stops, including significant traffic density and uneven pavement, use of the lift outside of these locations would be inadvisable.
For more information, go to accessibility services.