Frequently Asked Questions

How long does the tour last?

The Old Town Trolley Tour is a 90-minute, fully narrated tour of Key West, but with the 13 stops, free re-boarding, and an all-day pass, the tour can last as long as you want! For times, go to tour schedule.

What language are the tours in?

All of our tours are in English.

What time do the tours start?

Go to tour schedule.

What if the trolley does not have available seats when I want to re-board?

During peak times, we cannot guarantee that each trolley will have available seats.* Our in-field dispatchers will send another trolley directly to the stop for guests that were unable to board. The trolleys will usually arrive in less than 15 minutes.

What is the last Key West tour of the day?

The last tour of the day depends on the depot where you are starting. Please refer to our Key West Trolley Schedule Section.

Do you run tours in any other cities?

Old Town Trolley Tours operates sightseeing tours and historically themed tourist attractions in 9 different cities around the country. Go to Sightseeing Tours to learn more about our other cities.

Where can I buy Old Town Trolley Key West tickets?

You can purchase tickets online at our official website, at any of our primary booth locations, or through our ticket depots. Our primary booths in Key West are located at:
Mallory Square: Inside between Shell Warehouse and Sponge Market.
Simonton Row: Located at the corner of Simonton and Greene Streets.
Truval Village: Located at the corner of Truman Avenue and Duval Street.
Angela Street Depot: Located at the corner of Angela and Duval Streets.

Do I save money by booking Old Town Trolley tickets online?

Yes, you can save on your tour when you purchase tickets online compared to booth prices. Booking in advance provides the lowest rates for both 1-Day and 2-Day sightseeing tours.

Are there discounts for Old Town Trolley Tours Key West?

Beyond our online discounts, we offer reduced rates for Seniors (62+), Military (Active Duty), and AAA members. We also offer the Hometown Pass for locals and various attraction combo packages for additional savings. attraction packages.

What is the Old Town Trolley Key West Hometown Pass?

The Hometown Pass allows residents of Monroe County to ride the Old Town Trolley for FREE when accompanied by an adult guest who has purchased a full-fare ticket. Residents must show a valid Florida driver’s license or government ID and tickets must be purchased at a booth or by phone, not online. This pass is also valid for the Conch Tour Train, Aquarium, and Truman Little White House.

Do children under 4 ride free on the Old Town Trolley in Key West?

Yes, children under the age of 4 ride the Old Town Trolley for free. For older children, we offer a special Child Ticket rate for those between the ages of 4 and 12.

Do I need to print my tickets for Old Town Trolley?

No, you do not need to print your tickets as we accept e-tickets purchased through our website. You can simply show your digital ticket on your mobile device at any of our trolley stops or depots to begin your tour.

How often does the trolley come by in Key West?

Trolleys typically arrive at each of the 13 stops every 20 to 30 minutes. With the largest fleet in Key West, service is frequent with minimal wait times.

How long does the full Old Town Trolley Key West loop take?

The full loop is approximately 13 miles long and takes about 90 minutes if you remain on board for the entire tour.

Do I need a reservation for the Old Town Trolley Tour in Key West?

No, reservations are not required for the standard daytime hop-on, hop-off tour. However, reservations are required for themed tours, including Ghosts & Gravestones and Holiday Sights & Festive Nights.

How far in advance should I buy my trolley tickets?

Tickets can be purchased at any time, but buying online in advance is recommended for the best pricing. Reservation-based tours like Ghosts & Gravestones should be booked as early as possible as they frequently sell out.

Where is the best place to start the Old Town Trolley Tour in Key West?

While you may start at any of the 13 stops, many guests choose the Mallory Square stop, which is centrally located near the Key West Aquarium and the Shipwreck Treasure Museum.

Does Old Town Trolley Key West operate in the rain?

Yes, tours operate rain or shine. Our trolleys are equipped with clear “isinglass” curtains that can be rolled down to protect you from the elements while maintaining visibility.

Does Old Town Trolley operate during Fantasy Fest?

The trolley operates 364 days a year. We are closed only on the last Saturday in October for the Fantasy Fest parade. Normal operations resume the following morning.

How many stops does the Old Town Trolley Tour have in Key West?

The tour features 13 convenient stops located near the island’s most popular attractions, shops, and restaurants. These stops provide exclusive access to historic neighborhoods like Old Town, Bahama Village, and the Historic Seaport.

How does the Old Town Trolley Key West Hop-On Hop-Off tour work?

Our tour allows you to explore at your own pace. You can board at any of the 13 stops, hop off to visit attractions like the Hemingway Home, and re-board the next available trolley (arriving every 20–30 minutes) to continue the loop.

Are the Old Town Trolley Tours in Key West narrated?

Yes, every tour is fully and live narrated by our expert conductors. We do not use pre-recorded narration, allowing for a unique and interactive “Transportainment” experience on every trip.

Does the Old Town Trolley stop near Duval Street?

Yes, the trolley makes several stops on or near Duval Street. You can easily access the shopping and dining district from various points on the route, including stops at Truval Village and the Angela Street Depot.

Does the Old Town Trolley stop near Sloppy Joe’s Bar?

Yes, Sloppy Joe’s Bar is within a short walking distance of the Simonton Row stop or the La Concha Hotel stop.

Does the Old Town Trolley go to the Southernmost Point Buoy?

Yes, the trolley brings you within steps of the buoy. You should hop off at the stop located directly in front of the Butterfly Conservatory; the buoy is just one block away.

Does the Old Town Trolley go to the Ernest Hemingway Home and Museum?

Yes, the trolley stops near the Ernest Hemingway Home and Museum on Whitehead Street. You can reach the museum by hopping off at the corner of Whitehead and Petronia Streets.

Does the Old Town Trolley go to the Harry S. Truman Little White House?

Yes, we provide direct access to the Harry S. Truman Little White House, Florida’s only presidential museum. We recommend using the stop located at the Presidential Gates entrance to the Truman Annex.

Does the Old Town Trolley stop at the Key West Lighthouse?

Yes, Yes, the Key West Lighthouse is conveniently located near our tour route. You can visit the lighthouse and its keeper’s quarters by hopping off at the Whitehead and Petronia stop.

Does the Old Town Trolley stop at the Key West Aquarium?

Yes, the Key West Aquarium is located immediately adjacent to the Mallory Square stop. This is the island’s first tourist attraction and is an ideal place to start or end your tour.

Does the Old Town Trolley stop at Mallory Square?

Yes, we have a primary stop located inside Mallory Square, between the Shell Warehouse and the Sponge Market.

Does the trolley stop at the Sails to Rails Museum?

Yes, the trolley stops at the Sails to Rails Museum at Flagler Station. Hop off at the Historic Waterfront stop to explore this museum, which is included for free with your trolley ticket.

Does the Old Town Trolley go to the Butterfly Conservatory?

Yes, the trolley stops directly in front of the Key West Butterfly & Nature Conservatory. This popular family-friendly attraction is located on the southern end of Duval Street.

Does the Old Town Trolley go to Fort East Martello (Robert the Doll)?

Yes, the Old Town Trolley stops directly at Fort East Martello Museum, home of the world-famous Robert the Doll. This stop is located on South Roosevelt Boulevard near the airport.

Does the Old Town Trolley go to Fort Zachary Taylor State Park?

While we do not have a stop inside the park, Fort Zachary Taylor is accessible from our tour. You can hop off at the Truman Annex stop and take a short walk to the park entrance to enjoy its beaches and historic fort.

Can I take the Old Town Trolley to Smathers Beach?

Yes, the trolley stops a short distance from Smathers Beach, the largest public beach on the island. You should hop off at the East Martello stop; from there, it is a brief walk to the Atlantic shoreline.

Does the Old Town Trolley stop at Higgs Beach?

Yes, Higgs Beach is easily accessible from the trolley route. You can hop off at the Casa Marina Resort stop, which is located just a few blocks from the beach and the West Martello Tower.

Are the Old Town Trolleys in Key West wheelchair accessible?

Yes, we provide wheelchair-accessible trolleys equipped with hydraulic lifts. To ensure the best service and minimal wait times, we ask that you phone us in advance at (855) 623-8289 so we can coordinate a lift-equipped vehicle for your tour.

Are food and drinks allowed on the Old Town Trolley in Key West?

Food and drinks are welcome on board for your comfort; however, alcoholic beverages are strictly prohibited at all times. We encourage you to enjoy the many cafes and eateries located at our 13 stops throughout the day.

Can I bring a stroller on the Old Town Trolley in Key West?

Yes, we can accommodate strollers on our trolleys, but they must be collapsed and stored at the front of the vehicle with the conductor. For safety reasons, strollers cannot be left in the aisles or used as seating for children during the tour.

Can I bring luggage on the Old Town Trolley in Key West?

Space is limited, so we recommend traveling light. While small carry-ons may be accommodated, large suitcases are typically not permitted due to safety and space constraints.

Can I bring my dog or service animal on the Old Town Trolley in Key West?

We welcome service animals that are individually trained to perform tasks for a person with a disability, as defined by the ADA. However, for the comfort and safety of all guests, pets and emotional support animals are not permitted on the trolleys.

Does Old Town Trolley Key West have air conditioning?

No, our trolleys are designed for open-air sightseeing, which is perfect for taking unobstructed photographs of the island’s beauty. The moving vehicle and ocean breezes provide natural cooling as you travel between stops.

What is the difference between the Old Town Trolley and the Conch Tour Train?

The primary difference is the format of the tour and the vehicle type. The Old Town Trolley is a hop-on hop-off trolley service with 13 stops that allows you to tour at your own pace, whereas the Conch Tour Train is a continuous 90-minute circuit with limited stops and a completely open-air tram vehicle.

Are there combo tickets for Old Town Trolley and the Conch Tour Train?

While they are separate tour experiences, we offer several Value Packages that include the Trolley alongside other top attractions. We recommend the Trolley, Truman White House & Shipwreck Package for the best overall value.

Are there combo tickets for Old Town Trolley and the Truman Little White House?

Yes, we offer a popular Trolley, Truman White House & Shipwreck Package. This bundle includes the hop-on hop-off tour plus admission to both the Harry S. Truman Little White House and the Key West Shipwreck Treasure Museum.

Is the Key West trolley tour good for toddlers/kids?

Yes, our tours are designed to be family-friendly and provide a fun, educational experience for all ages. Children love the open-air ride, and because they can hop off at any time, it is easy to take breaks at parks or beaches.

Where can I park for the Old Town Trolley Key West?

We recommend parking at the City Parking Garage on Grinnell Street or using the paid lots located near Mallory Square. Many of our stops, such as the Historic Waterfront stop, are also near public parking facilities.

How far is the walk from the cruise ship pier to the Old Town Trolley?

The walk is very short, as the Mallory Square stop is located in the heart of the cruise terminal area. Most passengers can reach a trolley booth or boarding location in less than 5 minutes from the pier.