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old town trolley key west reviews

What Our Guests are Saying

“Every place I wanted to see was part of the tour. For sure we will do this again.”

S & K.H., Waldorf, MD

“Hello, on a recent trip to Key West we had the opportunity to take an old town trolley tour. My wife and I thoroughly enjoyed this tour. Our guide Louie, was most informative and so funny at the same time. He made the tour one of the best we’ve ever been on. Of course the history of Key West was very good but the highlight was our guide Louie. I could see the other passengers on the trolley just waiting on his next comments and his delivery was exceptional from a local’s standpoint! This was a first class tour and you can tell him we said so!”

S.H., Plainview, NE

“Mr. History is by far the best guide we have ever had. My wife and I are history nerds and not that we are knowledgeable but we just like getting the history wherever we go on vacation. Mr. History was an absolute well of knowledge. He saved our rainy day and made it the best day of the trip.”

B.V., Melbourne, FL:

“I just want to start off by saying my family and I had an amazing time in the keys. Being that I’m a Florida native and it was my first time there for my daughter and I, it was if not more, absolutely more than what I had expected. Secondly, I wanted to say that Chris (the one with the beard and wore high tops) went way above and beyond for us! He made my 3 year old the happiest I’ve ever seen when he took care of us. She had never been on a trolley or train and she was just so excited I could see her eyes light up like the Fourth of July. Southern hospitality at its absolute finest. I can’t wait until we get to visit again. I know we’ll for sure be looking for Chris so we can say hello and thank him again! Thank you key west for being amazing.”

S.F., Long Beach, MS:

“We were treated to an excellent tour experience in Key West by Jeff on 9/6/19. My wife left her favorite sunglasses case on the trolley. We saw Jeff on 9/7 and he coordinated the return of the case by Troy in the main office. We appreciate their willingness to go above and beyond to lend us a hand. Thank you, Jeff and Troy. We will never forget your kindness.”


“To get away from the cold and snow of Michigan, my wife and I recently spent a few weeks meandering through Georgia, Florida and Tennessee. We went to Savannah first and the Visitor Center recommended taking an Old Town Trolley tour. It was the best thing we did as somebody who had never been to this beautiful and historic southern city. The guide was informative and entertaining and helped us see the highlights of Savannah and plan what we wanted to do once we got off the trolley.

Our next stops were St. Augustine and Key West. We enjoyed the experience so much in Savannah that the first thing we did was get on your trolleys in both of these cities. While you are subject to the style and personality of the driver, and some were better than others, but on the whole, mostly good, the idea of seeing the highlights of a town before experiencing it on foot were well worth it each time. Our last stop was Nashville and, again, we learned a lot about the city through an Old Town Trolley before embarking on foot to get up close and personal.

We didn’t plan on going to four cities where Old Town Trolley operates, but after the Savannah experience, we kept getting on your trolleys and can’t say enough about how good they were for setting the stage for an enjoyable experience after getting off. I don’t think we would have embraced each of the cities as much if we hadn’t taken an Old Town Trolley tour first.

I just want to tell you how good we think your tours are and how much we enjoyed them. We will certainly recommend them to any of our friends.”


”We had the pleasure of having Juni as our tour guide on Saturday. What a great tour she provided. I’ve always wondered who are the people in the world who love their job. She definitely does. She had such enthusiasm for Key West… Please let her know what a great asset she is to your tour company and to keep up the good work. She was wonderful!”

J.M., El Paso, TX:

“We had Luis as our tour guide. First time visit to Key West so I don’t know what the rest of your guides are like, but Luis was the highlight of our visit. When I come back to Key West I will be looking him up to take the tour again. He was informative and very funny. Thanks Luis for the great time.”


“Good Morning, My wife & I took your tour of Key West on Sunday… Never having been to Key West we thought that this was a good way to initially experience the island, as we had limited time due to our cruise. Your guide, Mr. Sawaya, was in no uncertain terms the best guide we have had on any excursion from a cruise ship; for that matter he ranks at the top of our list. Informative, funny, lively are just a few words to describe the narration”


“I want to express how impressed I was with the trolley tour in Key West. I enjoyed it so much I took the trolley tour 3 days of my trip. Jose was such a gentleman, so entertaining, what a delightful, fantastic tour guide; he gave the best of my three tours. Kristy obviously loves her job and it shows. Grace was full of energy even at the end of a 104 degree day. I want to thank you for such a wonderful experience…”


“Just wanted to let you know how much we enjoyed our recent tour in Key West. It was all that we expected after we took your San Diego tours a few years ago. I just wish you had a trolley in New Orleans. The tour we took there was a huge disappointment after using yours. Special cudos to your excellent guides. Please keep expanding to more cities.”

M.L., Adams, MA:

“Wife and I were recently in Key West for a week. After driving the island for a few days and finding it hard to park, the concierge at Days Inn suggested your narrated trolley tour. I really didn’t like the idea of a stuffy tour but we went anyway. After the first 5 minutes of laughing almost nonstop, we were hooked. We had a great time and your drivers were anything but stuffy. We got the two day tickets for the rest of our stay and fully plan on doing it again on our next trip down there. All of the drivers were informative and kept us all entertained, but Tim and Louie really kept us laughing. If the trolleys would run later at night it would be perfect, but we still tell everyone how much fun and how easy it was to get around Key West with the trolley. We will be back for a visit and will be riding the trolley again. Again, thank you for the experience. It will not be forgotten.”


“We really enjoyed your trolley tours on our recent trip to Key West. The tour guides were very entertaining. We need to give extra kudos to tour guide, LOUIS. He was hysterically funny! He had everyone on the trolley in tears from laughing so hard! Great tour guide!”


“My sister and I had the most wonderful time in Key West last week, and a major part of the wonder was the Old Town Trolley tour that we took throughout the day. We were so fortunate! First we got the amazing Wooden Nickel Hank; then, after a hiatus at Stop 1, we lucked into the entertaining and very educational Louie. After Louie took us around for awhile until we hopped off to make the obligatory visit to Papa’s house, we found to our delight that our next trolley was driven by none other than the great Hank! … Would you PLEASE do me a huge favor and give Hank a big Thank YOU! from the Rowdy one and her sister, and the same to Louie who really went the extra mile to ensure that my sister (who is a stroke-recovery patient) enjoyed her first taste of conch fritters while we waited at Stop 1. Both of these neat gentlemen went well beyond the bounds of usual and customary courtesy and customer service in assuring that we were comfortable and very happy. Appreciate it if you’d send this along! … Thanks again for a GREAT enhancement to our overnight sisterly runaway!”

H.R., Mableton, GA:

“My husband and I recently traveled to Key West for vacation. Neither of us had ever been to Key West before and had no idea how much great history this city has! Let me preface this note by saying that we are not typical “tour” people and we prefer to take in every new city on foot. By chance and the pure good luck of timing, we decided to take one of your trolley tours. We just had to drop you a quick note to say that we don’t think you charge enough for your tickets! It was such a wonderful and extremely educational experience. Our tour guide was Curry and he was phenomenal! It is amazing the detail that went into his tour explanation as well as the coordination it must take to drive the trolley and talk at the same time. I can’t imagine! He was extremely entertaining and personable. In a time when people are used to “mailing it in” every day, it was very refreshing to see someone so enthusiastic about their job. Curry was a stand out! Just wanted to drop a quick note to say that it MADE our vacation and we are now reformed “trolley tour” travelers. We will have to keep an eye out for your tours in other cities!”


“I wanted to write to you back in January; I visited your city for the first time between Christmas and New Years. I just made reservations for next year and that made me think of my tour. I had the most fun and informative tour of Key West due to our guide Marc. Being my first trip to Key West, I thought I would take a tour to get the lay of the land. I so enjoyed the tour and your gorgeous city, Marc being a great ambassador of Key West. I am so looking forward to my next visit, and hopefully another tour with Marc!”

B. & J. C., Islamorada, FL:

“Ladies and Gentlemen – We live in Islamorada, in the Keys, and took some visitors from North Carolina for their first visit to Key West a couple of days ago. As always, we took the Historic Trolley tour to get an overview of the City and to use as a “jump off-jump on” method of stopping to view subjects of interest. On two of our rides, we were lucky enough to have “Marc” as our tour guide and we wanted to tell you what a great job he did in representing your company to the public: he was customer-friendly, informative, professional, humorous, serious, polite and has a wonderfully appealing style of delivering his tour information to the public. You can be justifiably proud to have him on your team! We will be back with more visitors in the future and will look forward to riding on the Old Town Trolley.”


“Thoroughly enjoyed your service in Key West. This is our 3rd city to use your services and we have never been disappointed. We really enjoyed Claire as our guide. Very knowledgeable and a lot of fun. Gave us some great tips to help us make the most of our trip. She is a keeper for you! Geoff also did a very good job with the part he showed us. If we are in any of your other cities we will definitely use your service, it is outstanding!”

D.H., Key West, FL:

“I took my girlfriend on the trolley tour last Sunday and Marc was our conductor. He was fantastic and we enjoyed his stories. We live locally and I can say that even though we see the trolleys everyday, Marc’s stories were ones for us to enjoy too. Not just the tourist information that we usually hear from other tour guides. We will for sure take another tour, if Marc is the conductor. Thanks.”

A. R.:

“We were in Key West last week and had truly the world’s greatest tour guide, Mark. We were so impressed with his kindness, sense of humor and knowledge and pride of Key West that we remained on the trolley for the full 90 minutes!”


“We just returned from our vacation and did the Old Town Trolley Tour. It was great! We got off at a couple of stops (had Key Lime pie on a stick with chocolate that was fabulous!) and so got to experience more than one driver/guide. They were all great and the tour is a great way to see Key West in a short period of time…The trolley tour was an absolute bargain!”

R.R., England:

“Just like to say: brilliant, funny, great value for money; will recommend your tours to anybody going to Key West. Louie, David: very funny guys; had my wife laughing …thanks”

H. J., West End, NC:

“My wife and I visited Key West from Sep 30 to Oct 5. During that week we took a trolley ride. Our guide was Louie. He was delightful!!! His knowledge of the area was amazing and his rapport with the customers was excellent. He kept us laughing while giving us the information we wanted. Based on our experience with Louie, we will recommend a trolley ride to everyone we know who is planning on visiting Key West.”

J.P., Byron Center, MI:

“We thought the Key West tours were well-presented and informative.  Neither of us realized the historical value of Key West, and loved that the tours presented us with many ‘Photo Ops’, places to visit, and generally just showed us around the town! Thanks so much!!”

S.S., Bordentown, NJ:

“My mom and I enjoyed our trolley experience tremendously! It went off without a hitch! The guides were all very informative and really added to the sightseeing experience. We were able to see and do so much more because of the trolley. We were also pleased to see that you have wheelchair accessible options, as next time we will be traveling with a wheelchair user. We have already recommended you to several people. Old Town Trolley Tours really made our whole trip!”

D. L., Hollsopple, PA:

“Mark, our guide was excellent. He made the tour very enjoyable and was entertaining and informative.  We would highly recommend him!”

J. D., Erin, Ontario, Canada:

“We had two drivers – both were excellent: witty, knowledgeable, and polite.”

T. B., Braham, MN:

“Our driver, Keith, was so informative, love hearing about his story of life in Key West.”

D.C., Newport Beach, CA:

“A great way to see the city of Key West quickly, and learn about its history. TJ was funny and informative. Thanks!”

C.M. Upper Marlboro, MD:

“I had only 4 short hours in Key West and was directed to your trolley tour. What a great recommendation! What really made it special was the trolley conductors. One was so funny and personable that I just had to write and commend you for hiring such a great employee…that would be Louie! I had such a great time that I will be taking Old Town’s Washington DC trip next week. Thanks!”

M.H., Banning, CA:

“Wonderful tour!  Never would have seen so much of Key West or heard so much.  Hope to return.  Good value!”

M.M., Silver Springs, MD:

“A nice way to see the town when you can’t walk great distances.  Appreciate the fact that you can get on/off all day.”

L.J., Carmel, IN:

“This should be the first thing to do upon arrival to Key West!  Very informative, now I would know what to do and see.”

K.J., Pennsville, NJ:

“Very entertaining and informative!  Helped us learn our way around the island so we planned our trip to our liking. Well worth it!”

R.V., Buford, GA:

“My wife and I just wanted to write you about Vanessa of the Key West Trolley tour. We have taken a number of your tours in different cities and Vanessa is by far the best we ever had. Her historical knowledge combined with her humor and energy is outstanding, not to mention her outstanding driving ability on very narrow streets. Should you have an employee of the quarter award or such she definitely should receive it, in fact I’d be surprised if she didn’t receive it every quarter, she definitely deserves it. Vanessa, we are the couple from Atlanta, my wife had a cane and you told us your husband was from KSU. I am a history buff so send me your email addy and I’ll send you some links on what I find. Keep having fun!!!”

C. & G., Key West, FL:

“I wanted to take a moment to thank you for the trolley service for our ceremony November 1st. Our guests had a really great time on the Trolley, and it turned out to be one of those moments that people are still talking about. It was clean, in great condition, and a real spectacle in our video.

If ever you need a testimonial about your service. I hope that you will think of us. We would love to tell anyone about your trolley charter service and how much it added to the element of surprise for our guests. None of the passengers knew where exactly they were headed until they arrived at West Martello. Your driver handled everything with class, and we couldn’t be happier.”

E.B. – Raleigh, NC:

“Aaron is a wonderful local historian. The tour was one of the best values for my tourist dollar during my stay. Very entertaining!!!”

M.G., Jamison, PA:

“You have one of the Best websites we have encountered. It is easy to navigate and is not “clogged” with non-related information.”


“I am a Key West local and regularly ride the trolley with visiting guests. I recently had a tour with “Hank” and have to say he was the most entertaining and personable of all the guides I’ve heard.  He spoke clearly, answered questions politely, and was a good ad for your company; this guy is definitely a keeper. Thanks, Hank!”

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