Stop #3 is closed.  Please go to Stop #1 at 201 Broadway for boarding and to disembark for GooGoo, Johnny Cash museum or Patsy Cline museum.

logo-print
Skip to content

Customer Service

Need help?

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Top Questions

How does the Old Town Trolley tour work?
The Old Town Trolley Tour is a fantastic way to discover the best of Nashville. The Trolley tour is fully narrated by expert guides well versed in the history, legend and lore of Nashville. Passengers can get on and off at any of our conveniently located stops. Our Trolleys come by each stop approximately every 20-30 minutes. The tour runs approximately 1 hour and 50 minutes in length.

Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20-30 minutes and does not require a reservation.

What age qualifies for a child ticket?

Old Town Trolley Tours: 4-12 years. Children under 4 ride free.

Can you accommodate handicapped passengers?
Yes. Please phone in advance so that we may best accommodate you.
Our toll free number is (855) 258-5923. For more information, please go to accessibility services.

How can I rent a Trolley for my group?
The Old Town Trolley team, part of Historic Tours of America Group Sales office can give you information on groups and renting our vehicles for special events. They can be reached at (855) 258-5923. For small groups, our Internet discount may be the best option.

Refunds

How can I get a refund for my ticket?
Please go to refund information.

I could not use my ticket. What should I do?
All e-tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit or give them as gifts (and you’ll also avoid any price increases).

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms.

Tour/Attraction Assistance

(855) 258-5923

Write to Us:
Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

Up Up
Back to top