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Accessibility & Safety

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accessibility and safety trolley

ACCESSIBILITY SERVICES

At the present time, we have a number of Trolleys that are wheelchair accessible.  Due to safety concerns, there are a number of stops that do not safely permit loading and unloading; however, we will accommodate our guests whenever possible.

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We are happy to provide this service, but ask for a few small accommodations to allow us to do so with the utmost safety and minimal impact on other guests utilizing our services. We request that you give us as much notice as possible as to your arrival date and the time you’d like to take the tour (24 hours notice preferred). This will assure that a properly equipped vehicle will be made available. Please arrive at a designated (agreed upon) stop no later than 15 minutes prior to your departure time so that we can accomplish the boarding process smoothly and safely.

As always, collapsible wheelchairs are permitted on any of our Trolleys and all of our CASTmembers are willing and able to assist with the loading.

Currently most all of our stops will safely accommodate loading and unloading of wheelchairs. We are unable to safely load/unload at the following hotel stops: Marriott Wardman Park; Embassy Suites; Washington Marriott; Holiday Inn Capital; and Western City Center. We do ask that our guests come to either our Welcome Center or Union Station for pick up. Again, this is a safety concern so that the lifts can be deployed on level surfaces with adequate space, out of the line of direct vehicle traffic. To take advantage of these accommodations, we ask that you secure your own transportation to one of the above listed locations (again, please give notice of which stop so that we can meet you there with one of our wheelchair equipped Trolleys.) We look forward to having you on Washington, DC’s Best Sightseeing Tour.

Hearing Impaired

A hearing impaired tour script guide may also be provided upon request.

“We are happy to provide this service!”

Safety

PHILOSOPHY

Safety first…courtesy a close second. This is our company motto and our #1 priority. The level of safety in our workplace is directly proportional to the effort each CASTmember expends. To this end, every CASTmember is dedicated to ensuring the safety of each and every one of our guests. It is our top priority to provide you with a safe, comfortable, secure, and enjoyable tour experience.

PURPOSE

The purpose of the HTA Safety Program is to protect our guests and CASTmembers, and to safeguard against damage to property. It is our goal to maintain our reputation as a safe company.

RESPONSIBILILTY

CASTmembers are charged with the ultimate responsibility of putting the safety program into practice on a daily basis.

TRAINING

Every CASTmember receives safety training under the supervision of the Safety Officer. Subjects of safety training may include, but are not necessary limited to, Department of Transportation/Federal Motor Carrier Safety Administration (DOT/FMCSA) standards, Occupational Safety and Health Administration (OSHA) rules, Environmental Protection Administration (EPA) procedures, and state and local requirements. Because our vehicles run on clean burning propane, specialized training is also provided to all CASTmembers to ensure the safe use of this environmentally friendly fuel.

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