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Frequently Asked Questions

old town trolley washington dc

OLD TOWN TROLLEY OF WASHINGTON DC FAQS

Read below to get answers to our most frequently asked questions.

How long does one of your tours take?

About 1 hour and 30 minutes if you do not get off the trolley.

What language are the tours in?

All of our tours are in English.

What are your prices?

Please go to rates and reservations.

Where can I park?

Go to Where to Park for parking near our stops.

What are your hours?

Day Tours begin at 9:00am and run approximately every half-hour until 5:00 pm. Last Re-Boarding Time at a particular stop is 5:00 pm.

Do you run on weekends?

We run seven days a week throughout the year; for more details, go to tour schedules.

Are the tours narrated?

All of our tours are fully narrated, and our guides are accredited by the city government.

Can I get on and off wherever I want?

Yes. Old Town Trolley offers 14 stops in Washington, and you can get on and off at your leisure throughout the day. Trolleys run between stops approximately every half-hour;
> Go to Washington Map & Stops.

Can I go around the loop more than once?

You can go around as many times as you would like until 5:00 pm.

Your trolley came by and it’s full. What do I do?

Don’t panic. The driver will alert the dispatcher to the problem, and the dispatcher will take steps to correct it; this usually entails sending an extra trolley to pick up some of the guests.

Where can I purchase tickets?

Our primary ticketing locations are at the Washington Welcome Center, at the corner of 10th St. and E. St., NW, and at Union Station, where our booth is located in the front of the Main Hall. In addition, many hotels in the city sell our tickets.

Can I pay with a credit card?

We accept all major credit cards at our Washington sales offices. In addition, you may purchase Washington DC Tickets online.

Do I need to make reservations for your tour?

You do not need to make reservations for our day tour. However, we strongly encourage you make a reservation for our Premium Tours: Monuments by Moonlight Tour and DC Ducks.

Can your trolleys accommodate an electric scooter?

Some of our trolleys are wheelchair-accessible, but generally electric scooters are not allowed on board.

I have a wheelchair and would like to take your tour. Do I need to make any other arrangements?

If you would like a wheelchair-accessible trolley, we ask that you call at least 24 hours in advance to give us notice and allow us to make accommodations for you. For more information, go to accessibility services.

Is there a place for me to put my stroller?

We have room for strollers and folding wheelchairs at the front of our trolleys.

Are food and drinks allowed while on the tour?

Food and drinks are welcome. However alcoholic beverages are not allowed under any circumstance for the safety and comfort of all of our guests.

Are your trolleys open-air?

Our trolleys are equipped with windows that can be opened and closed as needed. They also have roofs to protect passengers from the elements.

Are your trolleys air-conditioned?

No; our vehicles are uniquely equipped open-air vehicles with windows that can be opened and closed as needed.

Do I have to start my tour at Stop #1?

No. As long as you have a ticket, you may board the trolley and begin your tour at any one of our stops.

Can I get picked up at my hotel?

We do offer pickups at certain hotels in downtown Washington, as well as a few in Crystal City, in Virginia. Go to Hotel Shuttle Service for more information.

Do you go to the World War II Memorial?

We do not. Our closest stop is the Lincoln Memorial.

What time is your last tour?

The last tour that would allow you to do both loops, without on-off privileges, leaves at 2:30pm; if you wish to do one loop, without on-off privileges, the last full tour leaves at 4:00pm. Our sales representatives generally stop selling for the day at about 3:00pm.

Can I purchase tickets online?

If you purchase your tickets online, you can receive a 10% discount.

What is your refund policy?

Learn more about our 100% Money Back Guarantee*.

*Special exemptions apply to the following reservation based attractions: Yankee Freedom III, Boston Tea Party Ships & Museum and Ghosts & Gravestones charters.

How does the tour work?

Go to How the Tour Works for more information.

Does the trolley take us back to our starting point after the last stop or do we have to take a cab back?

Our trolleys run on continuous loops. Start your tour at any one of our convenient stops throughout the day. You may get on and off at any stop as many times as you want. Since the tour is continuous, the trolley will take you back to your starting point.

We will be in Washington DC in November and would like to take your tour. Are the trolleys enclosed during the winter months?

Yes.

If the last trolley pickup is at 4:30 and I take the trolley at 4:30 from Union Station, will it take me back to Union Station?

Yes, we will take you completely around that loop; but you will not be able to get on and off on any of the stops along the way.

Can I bring my stroller on board the trolley?

Yes, we can accommodate strollers but they must be collapsible and will be stored up front with the conductor. Strollers in the aisle ways would constitute a safety hazard.

Are the trolleys heated?

Yes. During the wintertime, we use heated trolleys that are glass-enclosed specifically for the colder weather.

If I order tickets online, do they have to be date specific or are they good any time?

All Trusted Tours & Attractions etickets are good for 6 months from the date of purchase.

Do you offer tours in other cities?

We offer tours in six other cities around the country: Boston, Savannah, San Diego, Key West, Nashville and St. Augustine.

Are dogs allowed on your trolleys?

Assistance animals, such as seeing-eye dogs, are the only animals that are allowed on board the trolleys.

Will your tickets get me into any of the other attractions in Washington DC?

They will not; however, most attractions in the city are free. Timed tickets may be required – check ahead for more details depending on where you wish to go.

NIGHT TOURS

What time does your night tour depart and where does it leave from?

For details, go to tour schedules.

How long is the tour and how much does it cover?

Go to Monuments by Moonlight page.

How much do the tours cost?

Please go to rates and reservations.

Do I need a reservation, or can I just show up?

We strongly recommend that you call to make a reservation before taking the tour. Reservations can be made by calling (202) 832-9800. If you show up at the desk at Union Station or at the Washington Welcome Center without a reservation, it is possible to be put on a standby list; this does not, however, guarantee that you will get a seat.

Can I purchase tickets online?

You certainly can; Go to Rates and Reservations for more information. PLEASE REMEMBER: PURCHASING A TICKET ONLINE DOES NOT GUARANTEE A RESERVATION. YOU STILL MUST CALL THE NUMBER LISTED TO RESERVE SEATS.

DC DUCKS

How much does the DC Ducks tour cost?

Please go to rates and Reservations.

How often do they run?

The Ducks generally run every half-hour from 9:30 in the morning until 5:00 in the evening, weather permitting. This, however, is a schedule set by the U.S. Coast Guard, and is subject to change. The day you wish to take the tour, please give us a call to find out the exact schedule.

Can I make reservations for the Ducks?

Yes. You may do so by purchasing your tickets online, by calling (202) 832-9800 or at our desk at Union Station.

Can I purchase tickets online?

You can; Go to Rates and Reservations for more information. PLEASE REMEMBER: PURCHASING A TICKET ONLINE DOES NOT GUARANTEE YOU A SEAT, OR A TIME, ON THE DAY YOU WISH TO TAKE THE TOUR. YOU STILL MUST COME DOWN TO UNION STATION TO CHOOSE A TIME IN PERSON.

Are the Ducks handicapped-accessible?

They are not.

I have a stroller – can I take it on board?

You cannot. We do, however, offer an area by our ticket booth in Union Station where you can securely leave it while taking the tour.

What’s the length of the DC Ducks tour? Do you get off and on like the Trolley or do you stay on for the entire loop?

Tour is non-stop and takes approximately 90 minutes.

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