Please see below for important information
Old Town Trolley Tours, Monuments by Moonlight, Arlington Cemetery Tours and the Washington Welcome Center beginning Tuesday, March 17 we will closed. We plan to re-open on Saturday, March 28, 2020.
Arlington National Cemetery requires a 100% ID Check with no exceptions:All US guest must provide a State or Government Issued picture ID. Visitors 16 and 17 may present a valid school ID.All foreign guest must present a PASSPORT. Foreign ID Cards will not be accepted. If you ride the Shuttle over from the Lincoln Memorial without proper ID, you will be denied entry into the Cemetery and you must provide your own transportation back to the Lincoln Memorial.For security reasons, we will not be allowed to pick you back up on Memorial Drive.We apologize for any inconvenience. These changes and requirements are beyond our control.
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Old Town Trolley Old Town Trolley Tours Washington DC sightseeing tours
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TICKETS

Washington DC Customer Service

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Need Help?

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Top Questions

How does the Old Town Trolley tour work?
Go to How Our Tour Works.

Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20-30 minutes and does not require a reservation. However, reservations are required on the following tours:
Monuments by Moonlight & Educational Tour. Reservation based tickets are non-refundable. You may reschedule up to 24 hours in advance of tour time.

What age qualifies for a Child ticket?
4-12 years. Children under 4 ride free.

Can you accommodate handicapped passengers?
Yes. Please phone in advance so that we may best accommodate you.
Our toll free number is (844) 356-2603.

How can I rent a Trolley for my group?
The Old Town Trolley team, part of Historic Tours of America Group Sales office can give you information on groups and renting our vehicles for special events. They can be reached at (844) 356-2603. For small groups, our Internet discount may be the best option.

Refunds

How can I get a refund for my ticket?
Please go to refund information.

I could not use my Ticket. What should I do?
All etickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms of Use.

Customer service

Tour/Attraction Assistance
(844) 356-2603

Write to Us:

Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

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