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St. Augustine Customer Service

family getting ready for a trip on old town trolley tours

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You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

Top Questions

How does the Old Town Trolley tour work?
St. Augustine is a unique city filled with colonial Spanish neighborhoods, magnificent buildings and a charm all its own. The one hour tour features 23 stops where guests can get on and off to shop, dine or sightsee. We cover over 100 points of interest during our tour. Your ticket is good for 3 consecutive days.

Do I need a reservation?
Our Old Town Trolley Tour boards approximately every 20-30 minutes and does not require a reservation. However, reservations are required for the following: Ghosts & Gravestones and Holiday Tour; If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure.

What age qualifies for a Child ticket?
Old Town Trolley Tour: 6-12 years. Children under 6 ride free.
Ghosts & Gravestones: 3-12 years. Children under 2 ride free.

Can you accommodate handicapped passengers?
Yes. Please phone in advance so that we may best accommodate you.
Our toll free number is (844) 388-6452.

How can I rent a Trolley for my group?
The Old Town Trolley team, part of Historic Tours of America Group Sales office can give you information on groups and renting our vehicles for special events. They can be reached at (844) 388-6452. For small groups, our Internet discount may be the best option.


How can I get a refund for my ticket?
Please go to Refund information.

I could not use my Ticket. What should I do?
All etickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).

Frequently Asked Questions

Go to Frequently Asked Questions.

Privacy Policy

Go to Privacy Policy information.

Website Terms of Use

Go to Website Terms.

Tour/Attraction Assistance

(844) 388-6452

Write to Us:

Historic Tours of America, Inc.
Attn: Guest Relations
108 Sea Grove Main St.,
St. Augustine, FL 32080

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