Tour Updates & Safety Information

Overview

• We are limiting our seating to provide social distancing on each tour.
• We are providing hand sanitizer at key boarding locations throughout the city.
• Our vehicles are cleaned between each tour at key touch points with an EPA-approved disinfectant.
• All of our vehicles undergo a deep cleaning procedure on a nightly basis.
• We’re enhancing our cleaning procedures at our sales depots and encourage guests to use cashless transactions.
• We provide face masks to our team members and guests which are required to be worn aboard the trolley
• Our cleaning practices meet or exceed all CDC guidelines.

Old Town Trolley Tours is taking enhanced safety and health measures for the benefit of our guests. Inherent risks to COVID-19 exist in any place where people are gathered. By using our services, you voluntarily assume all risks rising out of or resulting from exposure to COVID-19 or any other communicable illness.

Frequently Asked Questions

How are you screening employees?
We have a set screening protocol for all employees. Any employee who feels ill or demonstrates COVID symptoms is required to stay home and is not permitted to enter any facilities or work their shift. All of our drivers are provided with masks and are required to wear them whenever they are within 6’ of any other person.

Will masks be required?
Masks are required to be worn by our staff when they are within 6’ of any other person; guests are also required to do so at all times aboard the trolley. We will be offering masks to any guest riding the trolley or visiting any of our attractions such as the Old Jail, Potter’s Wax Museum and St. Augustine History Museum.

How are you cleaning/sanitizing the trolleys?
Our company already has an industry leading cleaning protocol. Vehicles are cleaned on a daily basis. In response to the COVID-19 situation, we have augmented this robust cleaning procedure with a disinfecting and sanitizing protocol. After the aforementioned cleaning is concluded, the vehicles are disinfected in their entirety using an EPA recommended solution effective in killing COVID-19 on contact. Additionally, our vehicles are sanitized at frequent regular intervals throughout the day on key touch points throughout the vehicle using an EPA-approved disinfectant.

How will you enforce social distancing?
We are limiting our seating to provide social distancing on each tour. We will only allow a maximum of 50% capacity per trolley.

How will seating be arranged for families?
Family members will be permitted to sit together without social distancing requirements. They will be sequestered from non-family members to assure sufficient social distancing between themselves and others.

How will you handle groups and charters?
Groups and charters will be available but will be subject to the limitations required by the Governor’s declaration including social distancing protocols.

Is the operation schedule still accurate?
No. In the short term we will be running abridged hours with our first tour departing at 9am and our last tour departing at 4:30pm. Operating hours will increase as demand dictates.