Tour Updates & Safety Information

Tour Updates

Trolley Stop #10 will be closed Tuesday, April 13th-15th due to construction. Guests wishing to visit the Lightner Museum will be asked to use Trolley Stop #9 at the Villa Zorayda.

SAFETY MEASURES DURING POST-COVID PERIOD

The safety and well-being of our guests and team members remain our highest priority.

SAFETY IS OUR #1 PRIORITY: In order to provide our guests with the safest and most comfortable sightseeing experience, Old Town Trolley Tours has implemented a number of new safety measures such as plexiglass partitions in between every row of seating, limited contact with other persons and an increased focus on disinfecting and sanitation.

Overview

• All our Old Town Trolley loop vehicles have been outfitted with Passenger Distancing Shields designed and engineered in our local Vehicle Maintenance Department.
• We are providing hand sanitizer at key boarding locations throughout the city.
• Our vehicles are cleaned between each tour at key touch points with an EPA-approved disinfectant.
• All of our vehicles undergo a deep cleaning procedure on a nightly basis.
• We’re enhancing our cleaning procedures at our sales depots and encourage guests to use cashless transactions.
• We provide face masks to our team members. Face coverings are required for guests aboard the trolley. For the convenience of our guests, face coverings may be purchased at any Old Town Trolley Depot for $1.00 each.
• Our cleaning practices meet or exceed all CDC guidelines.

Old Town Trolley Tours is taking enhanced safety and health measures for the benefit of our guests. Inherent risks to COVID-19 exist in any place where people are gathered. By using our services, you voluntarily assume all risks rising out of or resulting from exposure to COVID-19 or any other communicable illness.

In accordance to the Public Health Service Act (42 U.S.C. 64) and 42 Code of Federal Regulations 70.2, 71.31(b). 71.32, all guests and personnel must wear a mask while waiting at a boarding location in addition to wearing a mask while on tour. For additional information on the regulation or how to wear a mask, please see the links below.
https://www.cdc.gov/quarantine/masks/mask-travel-guidance.html
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html

Frequently Asked Questions

How are you screening employees?
We have a set screening protocol for all employees. Any employee who feels ill or demonstrates COVID symptoms is required to stay home and is not permitted to enter any facilities or work their shift. All of our drivers are provided with masks and are required to wear them whenever they are within 6’ of any other person.

Will masks be required?
Masks are required to be worn by our staff when they are within 6’ of any other person; face coverings are required for guests aboard the trolley; they are also required inside our Old Jail Museum, the Oldest Store Museum Experience, Potter’s Wax Museum, St. Augustine History Museum and while riding any of our shuttle vehicles (including the St. Augustine Beach Bus.) For the convenience of our guests, face covering may be purchased at any Old Town Trolley Depot for $1.00 each.

How are you cleaning/sanitizing the trolleys?
Our company already has an industry leading cleaning protocol. Vehicles are cleaned on a daily basis. In response to the COVID-19 situation, we have augmented this robust cleaning procedure with a disinfecting and sanitizing protocol. After the aforementioned cleaning is concluded, the vehicles are disinfected in their entirety using an EPA recommended solution effective in killing COVID-19 on contact. Additionally, our vehicles are sanitized at frequent regular intervals throughout the day on key touch points throughout the vehicle using an EPA-approved disinfectant.

Is the operation schedule still accurate?
Please refer to our trolley schedule.

We are Proud to be a Pledge St. Johns County Establishment

At Old Town Trolley Tours of St. Augustine, we’re proud to have taken the pledge to provide a safe environment.

Pledge St. Johns County is a commitment a business makes to adhere to CDC guidelines and ensure residents, guests, and employees are safe and comfortable while in their establishment. These guidelines include cleaning and disinfecting protocols, enhanced employee protocols and training.

Learn more about Pledge St. Johns County.