Frequently Asked Questions

What does your tour consist of and how long does it take?

The Old Town Trolley Tour is an 80 minute, narrated historic tour of downtown St. Augustine. The trolley tour features 22 stops where guests can get on and off to shop, dine or sightsee. We cover 100 points of interest during our tour. Our expert guides are licensed by the city and extensively trained. Old Town Trolley Tours is St. Augustine’s most comprehensive tour.

What safety measures are you taking during this post-COVID period?

The safety and well-being of our guests and team members remain our highest priority. Read about our safety information.

If I order tickets online, do they have to be date specific or are they good any time?

All Trusted Tours & Attractions etickets are good for 6 months from the date of purchase.

What language are the tours in?

All of our tours are in English.

How often do the trolleys come to each stop?

Our Trolleys come by every 15 to 20 minutes, though times may vary slightly due to traffic conditions.

How much does the trolley tour cost?

For more information, go to Rates and Reservations.

Where does the tour begin?

Our Old Town Trolley depot is located at 167 San Marco Avenue at the Authentic Old Jail, just north of downtown. There is plenty of free parking here.

Do you need reservations for the tour?

No reservations are required. Tours begin every 15 to 20 minutes, from the Authentic Old Jail.

Are the trolleys handicap accessible?

Yes, we do have two wheelchair accessible trolleys. A person needing these trolleys can only board and exit the trolley at our main depot. Call in advance to see what time the handicap accessible trolley departs. For more information, go to Accessibility Services.

What is the last tour of the day?

The last tour of the day is at 4:30 P.M. from the Authentic Old Jail.

Where can I park?

Go to Where to Park for parking available near some of our stops.

Can I bring my stroller on board the trolley?

Yes, we can accommodate strollers but they must be collapsible and will be stored up front with the conductor. Strollers in the aisle ways would constitute a safety hazard.

Are food and drinks allowed while on the tour?

Food and drinks are welcome. However alcoholic beverages are not allowed under any circumstance for the safety and comfort of all of our guests.

Are dogs allowed on your trolleys?

Service animals are the only animals that are allowed on board the trolleys. A service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.

GHOSTS & GRAVESTONES FAQS

What does your tour consist of and how long does it take?

For more information, go to Ghosts & Gravestones tour.

What times are the tours and do we need reservations?

Go to tour Schedules.

How much is the ghost tour?

For more information, go to Rates and Reservations.

Where does the tour begin?

Tour boards at Old Town Trolley Welcome Center stop.

Is the ghost tour wheelchair accessible?

No. This tour is not wheelchair accessible.