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Frequently Asked Questions

city gates st augustine


Read below to get answers to our most frequently asked questions.

What does your tour consist of and how long does it take?

The Old Town Trolley Tour is an 80 minute, narrated historic tour of downtown St. Augustine. The trolley tour features various stops where guests can get on and off to shop, dine or sightsee. We cover 100 points of interest during our tour. Our expert guides are licensed by the city and extensively trained. Old Town Trolley Tours is St. Augustine’s most comprehensive tour.

What language are the tours in?

All of our tours are in English.

How often do the trolleys come to each stop?

Our Trolleys come by every 15 to 20 minutes, though times may vary slightly due to traffic conditions.

How much does the trolley tour cost?

For more information, go to Rates and Reservations.

Where does the tour begin?

Our Old Town Trolley depot is located at 167 San Marco Avenue at the Authentic Old Jail, just north of downtown. There is plenty of free parking here.

Do I have to start at stop #1?

You may start your Old Town Trolley Tour at any of our convenient stops. Click on Map and Stops to see a list of our stops with information about the attractions and points of interest at each stop.

Do you need reservations for the tour?

No reservations are required. Tours begin every 15 to 20 minutes, from the Authentic Old Jail.

Are the trolleys handicap accessible?

Our vehicles are equipped with ramps and lifts that can accommodate one scooter or wheelchair each. As many of our stops are on busy thoroughfares and are shared with other tour operators, we must limit loading and unloading to the trolley stops listed on our Accessibility Services page. For more detailed information, please go to Accessibility Services.

What is the last tour of the day?

The last tour of the day is at 4:30 P.M. from the Authentic Old Jail.

Where can I park?

Go to Where to Park for parking available near some of our stops.

Can I bring my stroller on board the trolley?

Yes, we can accommodate most regular size strollers, but they must be collapsible and remain with you at all times. Strollers may not be left unattended and in their own row.

Are food and drinks allowed while on the tour?

Food and drinks are welcome. However alcoholic beverages are not allowed under any circumstance for the safety and comfort of all of our guests.

How do I report a lost and found item?

To report a lost item or return an item you’ve found, please contact us at Lost and Found.

Are dogs allowed on your trolleys?

Service animals are the only animals that are allowed on board the trolleys. A service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.

Do you run tours in any other cities?

Old Town Trolley Tours operates sightseeing tours and historically themed tourist attractions in 8 different cities around the country. Go to Sightseeing Tours to learn more about our other cities.


What does your tour consist of and how long does it take?

For more information, go to Ghosts & Gravestones tour.

What times are the tours and do we need reservations?

Go to tour Schedules.

How much is the ghost tour?

For more information, go to Rates and Reservations.

Where does the tour begin?

Tour boards at Old Town Trolley Welcome Center stop.

Is the ghost tour wheelchair accessible?

No. This tour is not wheelchair accessible.

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