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Accessibility & Safety

accessibility and safety trolley

ACCESSIBILITY SERVICES

A number of our fleet vehicles are equipped with motorized lifts that can accommodate a common wheelchair as defined in CFR 49 Parts 27, 37, and 38 or ambulatory accommodations. The American with Disabilities Act of 1990 (ADA) defines a “common wheelchair” as a mobility aid belonging to any class of three or four-wheeled devices, usable indoors, designed for and used by individuals with mobility impairments, whether operated manually or powered. A “common wheelchair” does not exceed 30 inches in width and 48 inches in length measured two inches above the ground, and does not weigh more than 600 pounds when occupied.

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We are happy to provide this service, but ask for a few small accommodations to allow us to do so with the utmost safety and minimal impact on other guests utilizing our service.
 
We request that you give us as much notice as possible as to your arrival date, your preferred departure tour stop and the date & time you’d like to take the tour (24 hours advance notice preferred.) This will assure that a properly equipped vehicle will be made available for your use. Please arrive early, no less than 15 minutes prior to your departure time, so that we can accomplish the loading process smoothly and safely.

As always, folding wheelchairs are permitted on any of our trolleys on a space available basis. All of our CASTmembers are willing and able to assist with the loading.

Not all tour stops are accessible and cannot utilize the ON/OFF privileges of the tour. Because of the high volume of our stops, including significant traffic density and uneven pavement and sidewalks, use of the lift requires a level surface with adequate space in order to achieve a safe and smooth loading.

Service Animals

The American with Disabilities Act (ADA) Title III regulations defines a service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. We request 24-hr advance notice.

Hearing Impaired

A hearing impaired tour script guide with pictures may also be provided upon request.

Accessible Accommodations

We request 24-hour advance notice by calling 619-298-8687.

Old Town Trolley Tours looks forward to having you join us on San Diego’s best sightseeing tour.

Safety

PHILOSOPHY

Safety first…courtesy a close second! This is our company motto and our #1 priority. The level of safety in our workplace is directly proportional to the effort each CASTmember expends. To this end, every CASTmember is dedicated to ensuring the safety of each and every one of our guests. It is our top priority to provide you with a safe, comfortable, secure, and enjoyable tour experience.

PURPOSE

The purpose of the HTA Safety Program is to protect our guests and CASTmembers, and to safeguard against damage to property. It is our goal to maintain our reputation as a safe company.

RESPONSIBILITY

CASTmembers are charged with the ultimate responsibility of putting the safety program into practice on a daily basis.

TRAINING

Every CASTmember receives safety training under the supervision of the Safety Officer.  Subjects of safety training may include, but are not necessary limited to, Department of Transportation/Federal Motor Carrier Safety Administration (DOT/FMCSA) standards, Occupational Safety and Health Administration (OSHA) rules, Environmental Protection Administration (EPA) procedures, and state and local requirements. Because our vehicles run on clean burning propane, specialized training is also provided to all CASTmembers to ensure the safe use of this environmentally friendly fuel.

San Diego Access 2 for 1 Coupon

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Click here to download the San Diego Access 2 for 1 Coupon

 

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