We are dedicated to providing exemplary service to all of our guests and in order for us to do so for our guests with disabilities, we request a few small accommodations which allow us to plan ahead and assure your time spent with Historic Tours of America will be safe, convenient and efficient for you and your party as well as our other guests.
The most important of these requests we make of you is that you provide us with advance notice of your arrival and the time and date you’d like to take the tour or visit our attraction. We request twenty-four (24) hours preferred. We request that you arrive at our boarding location no less than fifteen (15) minutes prior to your requested departure time which allows us adequate opportunity to expeditiously and safely execute the loading process. To assure we can accommodate your conveyance (wheelchair/scooter, etc.) please assure that the maximum weight of the rider, any cargo and the conveyance do not exceed six-hundred (600) pounds when occupied and is no more than thirty inches (30”) wide and forty-eight inches (48”) in length.
Because many of our stops are on busy thoroughfares and shared with other tour operators, we must limit the opportunities for loading and unloading to those that will assure when you load or unload, the exercise will be done safely and efficiently. We recommend Stop A – Old Town, Stop E – Seaport Village and Stop K – Balboa Park for the convenience of multiple parking lots and ease of boarding. We request 24-hour advance notice by calling 619-298-8687.
The lifts require a level surface with adequate space in order to assure a safe operation and an effective operation for loading and unloading. The stops listed are those that provide the maximum amount of safety and convenience for these operations.
PLEASE NOTE: if your wheelchair is collapsible and the guest utilizing it is ambulatory and able to use any of the seats provided on the tour vehicle, the wheelchair can be collapsed and stored on the tour vehicle and the guest and their party may make full use of the on/off privileges. Please make our CASTmembers aware of this fact if you intend to make use of the tour in this manner.
Please keep in mind that while all our CAST may provide minor assistance, they are not trained to and are not allowed to lift a guest out of his/her mobility device or provide assistance with medication or help of a personal nature.
Guests with disabilities must pay a tour ticket. Using the 2 for 1 accessibility coupon below, we provide free admission for a personal attendant/caregiver to accompany a guest who requires disability assistance.
Please note that a significant amount of this tour requires traversing over uneven grounds and also includes historic sites and buildings with no handicapped accessibility. 24-hour notice is requested by calling 619-298-8687.
This tour is accessible. All guests must arrive and check in at the Seaport Village location no less than 30 minutes prior to the tour. We request 24-hour advance notice by calling 619-298-8687.
No tour dates currently available. Please check back in 2024.
Please note the tour is accessible. However, the La Jolla stop is approximately a 20-minute travel distance to the Cove. To return to the stop, guests must travel up hill. Guests have the option of remaining on the trolley and continuing the tour back to Old Town.
Please make our CASTmembers aware if you require accommodations. We will gladly provide a tour script guide upon request. 24-hour notice is requested by calling 619-298-8687.
The Americans with Disabilities Act (ADA) Title III regulations defines a service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disabilities, such as guiding people who are blind, alerting people who are deaf, alerting and protecting people prone to seizures, or other tasks directly related to a disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act. Sorry, no pets allowed. We request 24-hour advance notice by calling 619-298-8687.
Old Town Trolley Tours of San Diego reserves the right to modify this policy at any time as it deems appropriate. If you have any questions about our Accessibility Policy or other access questions prior to your visit, please call our office at 619-298-8687.
Old Town Trolley Tours looks forward to having you join us on San Diego’s best sightseeing tour.
Safety first…courtesy a close second. This is our company motto and our #1 priority. The level of safety in our workplace is directly proportional to the effort each CASTmember expends. To this end, every CASTmember is dedicated to ensuring the safety of each and every one of our guests. It is our top priority to provide you with a safe, comfortable, secure, and enjoyable tour experience.
The purpose of the HTA Safety Program is to protect our guests and CASTmembers, and to safeguard against damage to property. It is our goal to maintain our reputation as a safe company.
CASTmembers are charged with the ultimate responsibility of putting the safety program into practice on a daily basis.
Every Historic Tours of America CASTmember receives safety training under the supervision of the Safety Officer. Such training may include, but is not necessarily limited to:
Because many of our vehicles run on clean burning propane, specialized training is also provided to all CASTmembers to ensure the safe use of this environmentally friendly fuel.
Thank you for taking the time to plan ahead and giving us every opportunity to make your time spent with Historic Tours of America memorable, safe and fun!