Tour Updates & Safety Information

Tour Updates

The State of CA has issued a regional stay at home order.  All tours are temporarily closed until further notice.

All Covid-19 related SOP are enforced

• Though the Whaley House is closed, the ghost tour does include a visit to the back courtyard of the house. The tour does include much of the same narration as the tour inside the Whaley House.

Every Thursday – Sunday, trolley stop L, Little Italy, will be temporarily relocated one block away to 1572 Columbia Street due to special street events.

No hotel shuttle service.
30-minute trolley frequency.

PLEASE NOTE: Stop F, Horton Plaza Park, is temporarily closed.

SAFETY MEASURES DURING POST-COVID PERIOD

The safety and well-being of our guests and team members remain our highest priority.

Overview

• We are limiting our seating capacity to 50% to provide appropriate social distancing on each tour.
• Clear plexi panels have been installed at ticket sales depots and between the driver and guests.
• We are providing hand sanitizer at key boarding locations throughout the city.
• Our vehicles are cleaned between each tour at key touch points with an EPA-approved disinfectant.
• All of our vehicles undergo a deep cleaning procedure on a nightly basis.
• We’re enhancing our cleaning procedures at our sales depots and encourage guests to use cashless transactions.
• We provide face masks to our team members.
• Guests are required to wear face covering aboard the trolley and within 6’ of others.
• Our cleaning practices meet or exceed all CDC guidelines.

Old Town Trolley Tours is taking enhanced safety and health measures for the benefit of our guests. Inherent risks to COVID-19 exist in any place where people are gathered. By using our services, you voluntarily assume all risks rising out of or resulting from exposure to COVID-19 or any other communicable illness.

Detailing our trolleys and cleaning process:

Frequently Asked Questions

How are you screening employees?
We have a set screening protocol for all employees. Any employee who feels ill or demonstrates COVID symptoms is required to stay home and is not permitted to enter any facilities or work their shift. All of our CAST members are provided with masks and are required to wear them whenever they are within 6’ of any other person.

Will masks be required?
Masks are required to be worn by our staff when they are within 6’ of any other person; guests are also required to do so at all times aboard the trolley and within 6’ of others.

How are you cleaning/sanitizing the trolleys?
Our company already has an industry leading cleaning protocol. Vehicles are cleaned on a daily basis. In response to the COVID-19 situation, we have augmented this robust cleaning procedure with a disinfecting and sanitizing protocol. After the aforementioned cleaning is concluded, the vehicles are disinfected in their entirety using an EPA recommended solution effective in killing COVID-19 on contact. Additionally, our vehicles are sanitized at frequent regular intervals throughout the day on key touch points throughout the vehicle using an EPA-approved disinfectant.

How will you enforce social distancing?
We are limiting our seating capacity on our tours to 50% in order to assure appropriate distancing between any participants. Each trolley accommodates 40 total passengers but we will reduce our capacity by chaining off every other seat.

How will seating be arranged for families?
Family members will be permitted to sit together without social distancing requirements. They will be sequestered from non-family members to assure appropriate distancing between themselves and others.

How will you handle groups and charters?
Groups and charters will be available but will be subject to the limitations required by the Governor’s declaration including social distancing protocols.

Is the operation schedule still accurate?
For more information, go to Old Town Trolley schedule.

We are Proud to Have Taken the San Diego Safe Traveler Pledge

Old Town Trolley Tours of San Diego is excited to welcome our guests back.

As we reopen, we encourage all guests to take a pledge by following health guidelines such as maintaining proper social distance, wearing face coverings, washing hands and more.

Learn more about San Diego Safe Traveler Pledge.